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Privacy Policy

Last updated: 15 October 2026

Prestige Solutions Pte Ltd ("we", "us") respects your personal data. This policy explains what we collect through this website, why, who we share it with, and your choices. It is written to meet the requirements of Singapore's Personal Data Protection Act 2012 (PDPA).

01Who we are

Prestige Solutions Pte Ltd
221 Henderson Road, #08-06 Henderson Building, Singapore 159557
Email: sales@prestigesolutions.com.sg
Phone: +65 9825 8218 (sales) · +65 8010 2337 (technical support)

Data Protection Officer: support@prestigesolutions.com.sg

02Personal data we collect

  • Enquiry form: name, email address, phone number and the project details you type in.
  • AI chat assistant: the messages you type in the chat window.
  • Website use: cookies needed to run the site (a session cookie and your language choice), and the IP address and browser details that web servers record automatically.

We do not currently use advertising trackers or third-party analytics on this website.

03Why we use it

  • To reply to your enquiry, prepare a quotation or arrange a site survey.
  • To answer questions in the chat assistant.
  • To keep the website running and secure.

We only use personal data for these purposes, unless we ask for your consent first or the law allows it.

04Who we share it with

  • AI chat provider: messages you send in the chat are passed to Groq, a third-party AI service, to generate a reply. Groq may process this data outside Singapore. Please do not enter sensitive personal information (such as NRIC, bank details or health information) in the chat.
  • Web infrastructure: fonts, icons and style libraries are loaded from Google Fonts and cdnjs.cloudflare.com, and the map on the Contact page is provided by Google Maps. When these pages load, the providers receive your IP address.
  • WhatsApp: if you tap a WhatsApp link, the conversation is handled by WhatsApp under its own privacy policy.
  • Our hosting provider, and advisers or authorities where the law requires it.

We do not sell your personal data.

05Consent

When you submit the enquiry form, you consent to us collecting and using the details you provide for the purposes in section 3. You may withdraw consent at any time by contacting our Data Protection Officer. Withdrawing consent may mean we cannot respond to your enquiry.

06How long we keep it

We keep enquiry records for 2 years after our last contact with you, and then delete or anonymise them. If your enquiry leads to a project or order, we keep the related records for 6 years after the project ends, which is the period we may need them for accounting and legal purposes, and then delete or anonymise them.

This website does not store your chat messages. They are processed by Groq under its own privacy policy.

07Your rights

You may ask us to (a) tell you what personal data we hold about you, (b) correct it, or (c) withdraw consent. Send your request to our Data Protection Officer at support@prestigesolutions.com.sg. We will respond within 30 days, as required by the PDPA.

08Security

We protect personal data with reasonable security arrangements, such as access controls and secure hosting. No method of transmission over the internet is completely secure, so please take care when sending information online.

09Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.