Far-end participants hear echo in a boardroom when the DSP's acoustic echo canceller (AEC) is fed the wrong reference signal, when microphone gain is set so high that the room loudspeakers overwhelm the canceller, or when non-linear processing is used to hide a poor acoustic design. Fix the reference routing first, then gain staging, then the AEC, NLP and AGC settings, in that order. Most echo complaints are solved in the first two steps.
This note is written by Singapore-based AV and IPTV integrator Prestige Solutions for AV consultants, facility managers and system integrators who specify or troubleshoot conference audio systems in hotel boardrooms, function rooms and corporate meeting spaces. Settings below are planning starting points as of 2026; each DSP platform labels and scales its controls differently, so confirm ranges against the manufacturer's documentation before commissioning.
The AEC needs one clean copy of exactly what the room loudspeakers play from the far end, and nothing else. It compares that reference with each microphone signal and subtracts the part that matches. If the reference contains local programme audio, misses a far-end source, or is taken after a different processing chain than the loudspeakers, the canceller models the wrong signal and echo leaks through.
| Item | Correct practice | Common mistake |
|---|---|---|
| Reference source | Sum of all far-end audio sent to the room loudspeakers (codec, USB, telephone) | Only the codec feed; USB or phone-bridge audio left out |
| Reference tap point | After the far-end mix, before the room loudspeaker EQ and limiter | Taken from a matrix output that also carries local programme music |
| Local programme audio | Kept out of the reference unless it is also sent to the far end | Background music in the reference, so the canceller works on the wrong signal |
| AEC instances | One AEC per microphone channel or per beamformed lobe, as the platform provides | One AEC applied after an automixer on the summed mic signal |
| Signal delay | Reference and loudspeaker path share the same DSP latency | External processor or wireless link adding delay to the loudspeaker path only |
The last two rows cause the most difficult faults. A single canceller after an automixer has to re-converge every time the mixer switches microphones, so echo appears in short bursts when people take turns speaking. External delay in the loudspeaker path pushes the echo outside the canceller's modelled window.
Set microphone gain from the talker, not from the loudspeakers. A normal speaking voice at the intended seating distance should reach the DSP input at a healthy level with clear headroom, and the far-end voice at the microphone should stay well below that local voice level. When the loudspeaker signal at the microphone approaches the local talker level, no AEC setting will fully remove it.

Start conservative and change one control at a time while a real far-end participant listens. The table gives the starting values we use when a platform exposes these controls; names vary between DSP manufacturers.
| Control | Starting point | Raise or enable when | Risk of overdoing it |
|---|---|---|---|
| AEC tail length / room size | Match the platform's room-size preset; long enough to cover the room's reverberation | Echo tail audible in large or reverberant rooms | Longer tails converge more slowly after room changes |
| Non-linear processing (NLP) | Low or medium | Residual echo remains after reference and gain are verified | Clipped word starts, half-duplex feel, far end cannot interrupt |
| Noise reduction | Low (a few dB of reduction) | Constant HVAC or projector noise reported by far end | Watery or underwater speech artefacts |
| AGC on microphones | Off, or narrow range with slow response | Talkers vary widely in level and seat position | Raises gain during silence, which brings up room echo and noise |
| AGC on far-end playback | Gentle, with a ceiling | Far-end callers arrive at very different levels | Sudden loud far-end bursts if the ceiling is set too high |
| Automixer gating | Gain-sharing type; last-mic-on behaviour enabled | Many open microphones in a large table layout | Word starts cut off if gating thresholds are too high |
Heavy NLP is a symptom, not a setting. If residual echo only disappears at a high NLP level, the reference routing or gain structure is still wrong. A far-end participant will then notice clipped sentence starts, which is often reported as "bad internet" instead of an audio fault.
Coverage should be proven per seat, not per square metre. Ceiling array and beamforming microphones cover a zone, while table boundary microphones cover a few seats each; the deciding factor is the distance from mouth to microphone and how many microphones are open at once.
| Microphone type | Planning coverage | Where it suits | Watch for |
|---|---|---|---|
| Table boundary (cardioid) | About 2 seats per microphone, talker within roughly 1 m | Fixed tables, rooms with hard ceilings | Paper and laptop noise; cables across the table |
| Gooseneck | 1 talker, mouth within roughly 30–50 cm | Formal boardrooms, council-style seating | Talkers moving away from the capsule |
| Ceiling array / beamforming | Zone per manufacturer's coverage chart, based on ceiling height | Clean tables, flexible layouts | Ceiling height above the product's rated range; HVAC diffusers nearby |
| Ceiling point microphone | Small zone directly below | Low-budget huddle rooms | Lower direct-to-reverberant ratio; more reliance on processing |
Every extra open microphone adds room noise and reverberation to the send. The automixer reduces that, but fewer microphones closer to talkers always gives the AEC an easier job. In rooms with high reverberation, acoustic treatment on parallel hard walls usually improves the far-end result more than adding microphones.

Echo heard by the far end is caused in the local room, even though local users hear nothing wrong. Remote participants usually report it, so log the date, call platform and room configuration with each complaint.
| Far-end report | Likely cause in the room | First check |
|---|---|---|
| Echo only on USB/BYOM calls | USB audio not included in AEC reference | Inspect the reference mix for the USB input |
| Echo in short bursts when talkers change | AEC after the automixer | Move AEC to per-channel processing |
| Echo appeared after a firmware or layout change | Reference tap moved; loudspeaker path re-routed | Compare against the commissioning DSP file |
| Local talkers sound distant or roomy | Too many open mics; AGC raising gain | Check automixer gating and disable mic AGC |
| Far end cannot interrupt local talkers | NLP set high | Reduce NLP and re-check residual echo |
| Echo when room is combined with the adjoining room | Partition mode does not update reference routing | Test each combine state separately |
The USB row is common in rooms that added bring-your-own-meeting connectivity after the original design. Our reference on USB routing for BYOM meeting rooms covers how the USB audio device should be presented to the laptop. For the loudspeaker side of the gain chain, see the note on amplifier sizing, headroom and limiters.
Test with a real remote participant on headphones, on every call path the room supports. Headphones matter because the remote listener must hear only what the room sends.

No. Laptop and cloud platforms cancel echo using the signals they can see, but in a room with a separate DSP and loudspeakers the room processor should cancel its own echo. Running both is normal; the platform's processing then has little left to remove.
Yes. Lower reverberation shortens the echo tail the canceller must model and raises the direct voice level at each microphone. Absorptive treatment on at least one of each pair of parallel hard walls is a common starting point for glass-walled boardrooms.
Not without re-tuning. Function rooms change layout, occupancy and partition state between events, so they need saved DSP presets per configuration and a test for each preset rather than one set of values.
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